Privacy Policy
Last updated: 20 May 2026
Roofdog Design respects your privacy and aims to keep your personal information safe, sensible and used only for the reasons it was collected.
This Privacy Policy explains what information Roofdog Design collects, why it is collected, how it may be used, and who it may be shared with.
By using this website, buying a product, creating an account, signing up to emails, downloading a freebie, or contacting Roofdog Design, you agree to this Privacy Policy.
Who we are
Roofdog Design is a New Zealand-based digital design shop selling downloadable creative resources, including digital papers, clip art, printables, templates, textures and freebies.
- Website: https://roofdog.design
- Contact: hello@roofdog.design or via contact form
- Location: Christchurch, New Zealand
What personal information we collect
Depending on how you use the site, Roofdog Design may collect:
- your name
- your email address
- your billing address
- your phone number, if you provide it
- your account username and password, if you create an account
- your order details
- your download history
- your payment-related information
- your messages or enquiries
- your newsletter signup preferences
- your comments or reviews, if you leave them
- your IP address, browser type, device information and website activity
- cookies and similar tracking information
Roofdog Design only collects personal information where it is needed for the website, shop, customer support, legal obligations, security, analytics, or communication you have asked for.
What we use your information for
Roofdog Design may use your personal information to:
- process your orders
- deliver digital downloads
- send order confirmations and download links
- manage your customer account
- respond to questions, support requests, refund requests or complaints
- keep records for tax, accounting and legal purposes
- improve the website and shop
- prevent fraud, spam and security issues
- manage product reviews or comments
- send newsletters, freebies or marketing emails if you have opted in
- understand how visitors use the site
I do not sell your personal information.
Orders and checkout
When you buy something from Roofdog Design, the site collects the information needed to complete your order.
This may include your name, email address, billing details, order details, payment method, account details and download information.
Roofdog Design uses this information to process your order, provide access to your files, send order emails, manage refunds or support issues, and keep required business records.
Digital downloads
Roofdog Design sells digital downloads. No physical product is usually shipped.
Download information may be stored so your order can be fulfilled, your files can be accessed, and support can be provided if something goes sideways.
Payments
Payments are processed through third-party payment providers. Roofdog Design does not store your full credit card details.
Payment providers may receive the information needed to process your payment, prevent fraud, handle disputes and comply with their own legal obligations.
Current payment providers may include:
- PayPal
Please check the privacy policies of those providers for more information about how they handle your data.
Freebies and newsletter signups
If you sign up for a freebie, mailing list, newsletter or email update, Roofdog Design may collect your name, email address, signup preferences, and information about which emails you open or click.
This information is used to send the emails you asked for, provide downloads, share shop updates, send freebies, and improve future emails.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.
Current email/newsletter providers may include:
- Mailchimp / Mailchimp for WordPress (MC4WP)
Contact forms and email
If you contact Roofdog Design through a form or by email, your message and contact details may be stored so I can reply, provide support, and keep records of the conversation if needed.
Please do not send sensitive personal information unless it is genuinely necessary.
Accounts
If you create an account on this website, Roofdog Design stores the information you provide, such as your username, email address, order history and download access.
You can access or update your account information through your account area where available.
Comments and reviews
If comments or product reviews are enabled, the site may collect the information shown in the comment or review form, along with your IP address and browser information to help detect spam.
Approved comments or reviews may be publicly visible.
Spam detection tools such as Akismet may check comments or form submissions to help protect the site from spam.
Cookies
This website uses cookies and similar technologies to help the site work properly.
Cookies may be used to:
- keep items in your basket
- manage checkout
- keep you logged in
- remember your preferences
- support website security
- measure website traffic
- understand how visitors use the site
- support email signup or marketing tools
You can disable cookies in your browser settings, but some parts of the website may not work properly without them.
Analytics
Roofdog Design may use analytics tools to understand how people use the website.
Analytics information may include pages visited, approximate location, device type, browser type, referral source and general browsing behaviour.
This helps me understand what is working, what is broken, and what visitors are trying to find.
Current analytics tools may include:
- Jetpack Stats
- WooCommerce Analytics
- Google Analytics
Embedded content from other websites
Some pages or posts may include embedded content, such as videos, images, social media posts or other website content.
Embedded content from other websites behaves as if you visited that website directly. Those websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content.
Who we share information with
Roofdog Design may share personal information with trusted service providers where needed to run the website and shop.
This may include providers for:
- website hosting
- payment processing
- email/newsletter delivery
- analytics
- spam protection
- security
- contact forms
- digital download delivery
- accounting, tax or legal compliance
Only the information needed for those services is shared.
Roofdog Design may also share information if required by law, to protect legal rights, to prevent fraud or security issues, or to comply with tax/accounting obligations.
How long we keep information
Roofdog Design keeps personal information only for as long as needed for the reason it was collected, unless a longer period is required for legal, tax, accounting, security or dispute-resolution purposes.
- Order records may be kept for accounting and tax purposes.
- Contact messages may be kept while needed for customer support or record-keeping.
- Newsletter information is kept until you unsubscribe or ask for it to be removed, unless another lawful reason applies.
Security
Roofdog Design takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
No website or online system is perfectly secure, because the internet is held together with wires, optimism and a concerning number of passwords, but I do take reasonable care with the information you provide.
Your rights
Under the New Zealand Privacy Act 2020, you have rights to access and request correction of personal information held about you.
You can contact Roofdog Design to ask what personal information is held about you, or to ask for it to be corrected.
You may also ask for personal information to be deleted where appropriate, although some information may need to be kept for legal, tax, accounting, security or dispute-resolution reasons.
Privacy complaints
If you have a privacy question or complaint, please contact Roofdog Design first so I can try to sort it out.
Contact: hello@roofdog.design or via contact form
If you are not happy with the response, you can contact the New Zealand Office of the Privacy Commissioner.
Changes to this Privacy Policy
Roofdog Design may update this Privacy Policy from time to time.
The latest version will be published on this page with the updated date.
Questions
If you have questions about this Privacy Policy or how your information is handled, please contact:
hello@roofdog.design or via contact form